Incident Response RetainerExperts On Standby 24/7
When a breach occurs, every minute counts. Our security team mobilizes immediately-no contracts to sign, no access to negotiate, no panic. Just rapid, expert response.
Incident Response
Retainer Status
<1 hr
Response SLA
24/7
Hotline Active
Response Team Ready
Retainer Hours
48 hrs
remaining this quarter
Next Tabletop
Feb 15
100+
Incidents
70%
Impact Reduced
<1 hr
Response Time
24/7
Availability
70%
Reduced Breach Impact
100+
Incidents Handled
What Happens During a Breach Without a Retainer?
When attackers are in your network, every hour of delay means more damage. Here's the reality of scrambling for help during a crisis:
2-4 hours
Attackers continue operating
4-24 hours
Delayed containment
2-4 hours
No visibility into systems
$500-800/hr
Unpredictable costs
Ongoing
Slower, less effective response
Total delay before effective response begins: 8-32+ hours
With PlatOps IR Retainer
You call our hotline. Within 15 minutes, an incident commander is triaging. Within 1 hour, our team is actively containing the threat. No contracts, no negotiations, no delays.
Incidents We Handle
Our team has experience responding to every type of security incident:
Ransomware
Containment, negotiation support, decryption, and recovery
Business Email Compromise
Account takeover investigation and financial fraud prevention
Data Breach
Forensic investigation, scope determination, and notification
Insider Threat
Employee investigation and evidence preservation
System Compromise
Malware analysis, APT detection, and eradication
DDoS Attack
Traffic analysis, mitigation, and service restoration
Our Response Process
When you trigger the retainer, here's exactly what happens:
Alert
You call our 24/7 hotline or trigger an emergency alert
Triage
Incident commander assesses severity and assembles response team
Mobilize
Response team begins investigation and containment actions
Contain
Isolate affected systems, stop active threats, preserve evidence
Eradicate
Remove threat actors, malware, and persistence mechanisms
Recover
Restore systems, validate security, and return to normal operations
What's Included in Your Retainer
More than just emergency response-proactive preparation and planning:
24/7 Emergency Hotline
Direct line to incident commanders, not a call center
Guaranteed Response SLA
1-hour response time, contractually guaranteed
Pre-Built Playbooks
Customized IR procedures for your environment
Quarterly IR Planning
Tabletop exercises and plan reviews
Pre-Authorized Access
No delays getting into systems during crisis
Retainer Hours Bank
Pre-paid hours for incident response at reduced rates
Retainer Plans
Choose the level of protection that fits your organization. All plans include guaranteed response SLAs.
Essential
For small businesses
Billed annually
- 4-hour response SLA
- 24/7 emergency hotline
- 20 hours/quarter included
- Annual tabletop exercise
- IR plan template
Professional
For mid-sized organizations
Billed annually
- 1-hour response SLA
- 24/7 emergency hotline
- 40 hours/quarter included
- Quarterly tabletop exercises
- Custom IR playbooks
- Forensic toolkit deployment
Enterprise
For large organizations
Tailored to your needs
- 30-minute response SLA
- Dedicated incident commander
- Unlimited hours during incidents
- Monthly tabletop exercises
- Threat hunting included
- Board-level reporting
Cyber Insurance Requirement?
Many cyber insurance policies require or incentivize having an IR retainer. We provide documentation for your insurer and can work with your broker.
Frequently Asked Questions
What's the difference between a retainer and on-demand IR?
With a retainer, everything is pre-negotiated: response times, access, rates, and playbooks. When an incident occurs, we mobilize immediately. Without a retainer, you're finding a vendor, negotiating contracts, and setting up access-all while attackers are active in your environment.
What if we never have an incident?
The retainer includes proactive value: quarterly tabletop exercises, IR plan reviews, threat briefings, and security advisory hours. Most clients use 60-80% of their retainer hours for proactive work. The remaining hours are your insurance for when you need immediate response.
Does this satisfy cyber insurance requirements?
Yes. Most cyber insurance policies require or strongly incentivize having an IR retainer in place. We can provide documentation for your insurer showing your IR capabilities and response SLAs.
What hours are covered?
The retainer includes a bank of pre-paid hours (varies by tier). Incident response during a declared incident draws from this bank at a reduced rate. If you exceed your hours during a major incident, additional hours are billed at a pre-negotiated rate-still lower than crisis rates.
How do you access our systems during an incident?
During onboarding, we establish secure access methods and credentials that are ready to activate. This might include VPN access, jump boxes, or cloud console access. All access is documented and auditable.
What about legal privilege and confidentiality?
All incident response work can be conducted under attorney-client privilege when coordinated with your legal counsel. We have experience working with major law firms and can structure engagement to protect privilege.
Do you handle regulatory notifications?
We provide guidance on notification requirements (GDPR, HIPAA, state breach laws, etc.) and help prepare notification content. Actual notifications are made by you or your legal team, but we provide all technical details needed.
What happens after the incident?
Every incident concludes with a post-incident review: what happened, how it was handled, and what can be improved. We provide a detailed incident report and work with you to implement hardening recommendations.
Get a Free Security & Infrastructure Assessment
Understand your current security posture, identify critical risks, and get a prioritized roadmap for improvement.
What you'll receive
No commitment required. Assessment takes 48 hours. Report is yours to keep.
Assessment Preview
Areas we evaluate in your free assessment
Security Posture
A-F Rating
Infrastructure
Health Check
Access Controls
Gap Analysis
Vulnerabilities
Risk Score
Sample Report
See what you'll receive