Growing Business Gets Enterprise IT Without Hiring
The Challenge
O'Brien Consulting had grown from 5 to 25 employees in 18 months. Their ad-hoc IT approach-a mix of consumer tools, personal devices, and 'whoever knows computers'-was breaking down.
Employees wasted 5+ hours weekly on IT issues. The founder spent evenings troubleshooting email problems. A laptop theft exposed client data, triggering embarrassing client notifications.
Hiring a full-time IT person seemed excessive for 25 employees, but the status quo was unsustainable. They needed enterprise-quality IT without enterprise costs.
Our Approach
IT Environment Assessment
Week 1-2Documented current state, identified risks, and designed target architecture. Created transition plan with zero business disruption.
Infrastructure Modernization
Week 2-6Migrated to Microsoft 365, implemented proper backup, deployed endpoint management, and established security baseline.
Helpdesk & Monitoring
Week 6-8Deployed remote monitoring tools, established helpdesk procedures, and trained staff on new systems and support process.
Ongoing Management
Week 8+Transitioned to managed services model with 24/7 support, proactive monitoring, and quarterly business reviews.
Solution Overview
Fully managed IT services including cloud infrastructure, security, helpdesk support, and strategic IT planning at a predictable monthly cost.
The Results
Business Impact
"We get Fortune 500 IT without Fortune 500 costs. PlatOps is our entire IT department."
KKevin O'Brien, Managing DirectorProfessional Services Firm
"I used to spend 10 hours a week on IT fires. Now I focus on growing the business."
SSarah O'Brien, COOProfessional Services Firm
Key Takeaways
- Managed IT scales better than hiring for companies under 50
- Proactive monitoring prevents most employee-facing issues
- Predictable IT costs enable better financial planning
- Security should be included, not an add-on
Key Outcome
Technologies Used
Compliance Frameworks
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