Insurance Broker Strengthens Policyholder Data Protection
The Challenge
Midwest Insurance Partners, a brokerage handling $500M in premiums annually, received notice of an upcoming state regulatory examination focused on cybersecurity. Their last exam had noted 'material weaknesses' in data protection.
The brokerage handled highly sensitive data: SSNs, health information, financial details, and beneficiary information for 50,000+ policyholders. Data was scattered across email, shared drives, agent laptops, and legacy systems with no consistent protection.
Carrier partners were also increasing security requirements. Two carriers had threatened to reduce commissions without improved security controls.
Our Approach
Data Discovery & Classification
Week 1-4Scanned all systems to identify sensitive data locations. Found policyholder data in 47 locations including unexpected email archives and personal drives.
Data Protection Controls
Week 4-12Implemented encryption for all sensitive data, deployed DLP to prevent unauthorized sharing, and established data handling policies.
Access Controls & Training
Week 10-16Implemented least-privilege access, MFA for all users, and role-based security training for 180 employees.
Regulatory Documentation
Week 16-20Created compliance documentation, prepared for examination, and achieved clean regulatory report.
Solution Overview
Data protection program including encryption, DLP, access controls, security awareness training, and regulatory compliance documentation.
The Results
Business Impact
"Regulators were impressed with our security posture. PlatOps helped us exceed requirements."
LLinda Nguyen, Chief Compliance OfficerRegional Insurance Brokerage
"Our carriers noticed the improvement. Security is now a competitive advantage in carrier negotiations."
RRobert Chen, CEORegional Insurance Brokerage
Key Takeaways
- Data discovery often reveals unexpected sensitive data locations
- Insurance regulators are increasing cybersecurity scrutiny
- Carrier security requirements are becoming enrollment conditions
- Security investment can reduce insurance costs
Key Outcome
Technologies Used
Compliance Frameworks
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