Healthcare SaaS Achieves HIPAA Compliance in 90 Days
The Challenge
MedFlow, a Series A healthcare technology startup, had developed an innovative patient engagement platform that was gaining significant traction with smaller clinics. However, as they began pursuing larger health system contracts worth $500K-$2M annually, they hit a wall: every enterprise prospect required HIPAA compliance certification before signing.
The company had lost three major deals totaling $2.4M to competitors who could demonstrate compliance. Their 45-person engineering team had deep healthcare domain expertise but limited security and compliance experience. Previous attempts to achieve compliance internally had stalled after 6 months with no clear end in sight.
The leadership team faced a critical decision: hire an expensive compliance team (estimated $400K+ annually) or find a partner who could accelerate their path to compliance while building sustainable internal capabilities.
Our Approach
Gap Assessment & Roadmap
Week 1-2Conducted comprehensive HIPAA gap analysis across all 45 technical, administrative, and physical safeguard requirements. Identified 23 gaps requiring remediation and created prioritized 90-day roadmap.
Policy Development & Training
Week 2-4Developed complete HIPAA policy suite customized to SaaS operations. Conducted role-based training for all 45 employees with focus on PHI handling for developers.
Technical Controls Implementation
Week 3-8Implemented encryption at rest and in transit, access controls with audit logging, automated PHI discovery, backup procedures, and incident response capabilities.
BAA Management & Audit Prep
Week 8-12Established BAA framework with all 12 subprocessors. Prepared documentation, evidence collection, and staff for third-party HIPAA assessment.
Solution Overview
Comprehensive HIPAA compliance program including risk assessment, policy development, technical controls implementation, BAA management, and staff training.
The Results
Business Impact
"PlatOps gave us confidence we were doing things right from the start. Their security-first approach made our first audit surprisingly smooth."
SSarah Chen, CTOSeries A Healthcare Technology Company
"Within 30 days of certification, we closed our first enterprise deal. The ROI was immediate and substantial."
MMichael Torres, CEOSeries A Healthcare Technology Company
Key Takeaways
- Early compliance investment accelerates enterprise sales cycle by 60%
- Automated evidence collection reduces ongoing compliance burden by 75%
- Security-first culture prevents costly remediation later
- BAA management is often the most time-consuming aspect for SaaS companies
Key Outcome
Technologies Used
Compliance Frameworks
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